If you have an Android phone and you want to sync your work e-mail to it, there is one big caveat that differentiates it from Apple phones. As of now, the built-in mail app for Android is not compatible with Okta authentication. This means that, unlike Apple phones, Android users must use the Outlook app to sync their work e-mail. The following steps will assist you in getting this done:
- Download the Outlook for Android app in the Google Play Store.
- In Outlook for Android, go to Settings -> Add account -> Add Email Account.
- Enter email address and tap continue.
- The Okta authentication pop-up should appear. Key in your email and password.
- Outlook for Android should automate the rest and you should be good to go.
If you have questions or need assistance following these steps, please feel free to reach out to the IT department through out help desk by emailing Support@Level10gc.com.
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